Business Outsourcing

Business Intelligence Outsourcing - A Framework

The purposeful application of selective outsourcing has become a core building block of IT Governance approaches. It seems compelling to apply outsourcing rationales for activities related to integrated management support infrastructures – Business Intelligence (BI) infrastructures –, which have grown in scale, scope and relevance in the recent years. Results from an exploratory study back this...

Cloud Oriented Business Process Outsourcing using Business Rule Management

The development of cloud services is rapidly transforming IT outsourcing. Highly standardized services are offered in elastic ways. Pricing models are shifting away from up front investments, allowing pay per use. In business process outsourcing (BPO), these business models are still less common and BPO services are often still implemented on a per customer basis, often heavily based on custome...

From System Outsourcing to Business Process Outsourcing Where Is Technology Outsourcing Leading Us?

In 1989, Eastman Kodak signed a deal with IBM for the technology giant to manage all of its IT systems. The results proved that Kodak made the right move, having lowered its costs on ICT personnel as well as on its systems and telecom maintenance, while also managing to focus on the part of its business that created real value and differentiating itself from the competition. The successful expe...

Federated Identity Management in Business-to-Business Outsourcing

While the outsourcing of IT services is a promising and cost-effective solution for many aspects of today’s information and communication infrastructures, it poses new management challenges in the area of authentication, autorization and accounting (AAA). Due to the demand of cross-organizational AAA, traditional Identity & Access Management is presently developing into Federated Identity Manag...

Business Process Outsourcing: An Exploratory Study